As I awaited the surgery, I saw 4 or 5 patients come in --
-- I was impressed with how the staff was so polite and attentive to every dog and their owner --
-- one pup, who was 11, had never been on heartworm medication --
-- instead of making a big deal of it, the staff did a blood-test of the pup (for heartworm) and got the pup on preventative --
-- I wish ALL vet visits were this receptive -- !!